Tag Archives: news

Contracts And Chaos: Inside Uber’s Customer Service Struggles

Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.

On the evening of May 19, 2015, Katherine accepted what was to be her last fare as an Uber driver.

A former customer support representative for the ride-hail company, Katherine — who asked to be identified by her middle name to protect her anonymity — hadn’t been driving for Uber for long. In March, her contract as a customer service
Read the full article…

At long last, the Anthony Rendon era officially begins

Environmentalist. Early childhood education advocate. Fan of daylight saving time. And now the 70th Speaker of the Assembly.

In just over three years at the Capitol, Anthony Rendon has ascended from head of a nonprofit to the top of political leadership in California. The Lakewood Democrat was selected last September as the next speaker and he will be sworn in Monday during Assembly session at 1 pm.

As the first speaker under new term limits that allow lawmakers to serve up to 12 years in either house, much attention has focused on how long Rendon could hold on to the position after a string of short-term leaders – and what he
Read the full article…

YES, CAR INSURANCE COMPANIES REAM YOU AFTER AN ACCIDENT

f you think insurance companies ream you after a car accident, you’re right.

It’s a head-scratcher: You pay, what, a hundred bucks and change each month for auto coverage, basically for nothing, and the minute you get in a collision you pay again.

In fact, California is the worst state in the nation for post-accident premium increases, according to a new report from website insuranceQuotes and data partner Quadrant Information Services.

The average premium increase after a claim in which you’re at fault is a nation-leading 78 percent in the Golden State, the report found.

“We set out to answer these questions, ‘How much do auto insurance premiums go up after just one $2,000
Read the full article…